Super Dispatch

Customer Onboarding Specialist

United States

Work authorization requiredDetected 12 days ago

SalesforceLogisticsOnboardingCommunication

About the role

Super Dispatch is looking for an Onboarding Specialist to guide new customers through a smooth and successful onboarding process. You'll help customers understand the platform, build confidence using it, and get real value out of it as quickly as possible. This role requires strong communication skills, a genuine interest in helping customers succeed, and a
talent for training and explaining software. A working understanding of APIs and integration workflows is a plus, but the core of this job is making sure customers feel supported, confident, and set up for long-term success. Super Dispatch is a 100% distributed team, so this role can be done from anywhere in the US. Occasional domestic travel may be

Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once.
Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers.
Support change management within customer organizations to drive adoption and long-term value.
You manage multiple projects without losing the thread, ask good questions before jumping to solutions, and know when to escalate rather than spin your wheels.
Willing to develop working knowledge of the auto transport industry to better advise customers.

Experience in customer onboarding, implementation, solutions consulting, or technical account management.
Coding not required.
Experience in Salesforce or a similar CRM.
All work must be performed from within the United States.
Citizenship Candidates must be U.S. citizens.
Proof of citizenship will be required during the hiring process.

Super Dispatch is a 100% distributed team, so this role can be done from anywhere in the US.
Our platform includes a Carrier TMS, Shipper TMS, SuperPay, and the Super Loadboard.
We're focused on reducing paperwork, cutting wasted time, and making it easier for carriers, shippers, and brokers to run their operations.
It's a real industry with real complexity, and the problems we're solving matter to the people using our tools every day.
Configure the platform, set up integrations, and get users and organizations fully operational.

Use AI productivity tools to improve the consistency and efficiency of your onboarding work.

Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices.
When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems.
Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices.

This listing is sourced directly from Super Dispatch's careers page and normalized into a canonical job model.