CompuGroup Medical

Product Support Specialist

Columbia, SC

Sponsorship not specifiedDetected 27 days ago

CRMCustomer SupportResearchLeadership

About the role

Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Must be available between the hours of 8AM - 8PM EST Monday through Friday.
Minimum of 1 year customer service experience.
Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.

Please make sure to include your salary expectations as well as your earliest possible hire date.

Medical, Dental and Vision as well as 401k with employer matching.
Personal Time Off to promote work life balance.
Create the future of e-health together with us by becoming a Product Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare.
At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
We create the future of e-health.
At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age.
Modern workplaces, flexible working hours, hybrid work options and much more.

We are offering a variety of internal career opportunities and numerous long-term perspectives.
Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
Purpose: Become a part of a significant initiative.

Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.

This listing is sourced directly from CompuGroup Medical's careers page and normalized into a canonical job model.