Academy Sports
Omnichannel Fraud Manager
Headquarters - Katy, TX
Sponsorship not specifiedDetected 21 days ago
AccountingLeadershipCommunicationProblem SolvingTime Management
About the role
- We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey.
- Whether you're starting out or leveling up, Academy is a place where fun can't lose!
Responsibilities
- Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)
- Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy's Customer Care team.
- Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.
- Partner with external partners and banking institutions to implement industry best practices
- Manage and speak to fraud related costs that roll up to the Omnichannel P&L
- Keep abreast of emerging retail trends and fraud technologies and implement where appropriate
- Maintain confidentiality of Academy's financial information
- We've spent over 80 years building a culture that puts people first.
- Here, you won't just help customers gear up for their next adventure - you'll launch one of your own.
Requirements
- Regular attendance required, including being "on call" for one weekend per month
- Required to learn company policies, procedures and safety rules.
Nice to have
- High School diploma or equivalent required
- Bachelor's degree in Accounting or Finance required
- 5+ years of eCommerce, Retail, or Online Fraud Experience preferred.
Skills
- Ability to influence cross-functional teams to achieve meaningful business outcomes, often without formal authority
- Proven ability to accurately analyze data and use learnings to make data-driven business decisions
- Strong understanding of the P&L and key financial metrics that impact the organization
- Analytical with strong problem solving abilities and creative resolution skills
- Self-motivated, with the ability to work on multiple projects in a fast paced environment
Benefits
- At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people.
- Acceptable level of hearing and vision to perform job duties
- Holiday and off-hour work can be necessary based on seasonality and/or workload
Company info
- At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country - but what truly sets us apart is our people. We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.
- We've spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member's journey. What fuels us? Our belief in the power of fun.
- Here, you won't just help customers gear up for their next adventure - you'll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can't lose!
- Education:
- We're a passionate, purpose-driven team that's as committed to each other as we are to our customers.
- What fuels us?
- Our belief in the power of fun.
Equal opportunity
- Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.
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This listing is sourced directly from Academy Sports's careers page and normalized into a canonical job model.