Megaport

Customer Success Manager

Florida

Sponsorship not specifiedDetected 13 days ago

SalesforceSalesAccount ManagementRecruitingCustomer SuccessCommunicationCollaborationMicrosoft Teams

About the role

Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers.
This individual will have a core focus on post-sale relationships, with a main focus on upselling/cross-selling, including enablement, service performance, renewals, and supporting the overall customer experience.
The position will sit within the wider Integrated Accounts Team, working closely alongside a Direct Sales Executive and Solutions Architect in the North America region.

Maintain and share a value add opinion on Megaport and where we fit in the customer's ecosystem.
Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth.
Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer's service experience.
Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations.
Ability to deliver revenue results and operate in a consultative-based selling approach.
Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list.
Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
Proactively drive the renewal process across a wide base of customers and Increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal.
Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness and opportunities to engage with Megaport and our partner community.

3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
3+ years experience in an Account Management or Customer Success role.
Proven ability to work in a fast-paced technical environment, with multiple tasks or goals.
Ability to work with the wider Megaport teams to focus on revenue generation and results.
Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations.
Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.
#LI-DNI If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication.

We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more.
We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain.

As part of the Integrated Account Team, this role will collaborate with Direct Sales Executives and Solution Architects to drive, grow and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience.
Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about Megaport enhancements, new products and ecosystem partners.
Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value.
Maintain in-depth knowledge of Megaport products and solutions and be able to propose and demonstrate these to the customers, whilst being aware of rival services or products.
What We Are Looking For
Demonstrable ability to identify customer needs, appreciate and understand the customers' service issues, or "pain points", and present a suitable solution.
Most importantly, we place our customers at the center of everything we do.
The Role Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers.

This listing is sourced directly from Megaport's careers page and normalized into a canonical job model.