Radiuslimited
Technical Operations & Support Specialist
De Pere, Wisconsin, United States
Sponsorship not specifiedDetected 26 days ago
Computer VisionJiraSalesforceCRMAuditingLogisticsProcess ImprovementERPInventory ManagementRecruitingCustomer SupportZendeskCommunicationCollaborationProblem SolvingNetSuite
About the role
- Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes-from those with just a few vehicles to large commercial fleets.
- This position requires a mix of hands-on technical aptitude, analytical problem-solving, and exceptional customer service.
- Conduct comprehensive physical Stock Takes at the end of each month. - Returns & Testing (RMA): Process returned devices, execute hardware diagnostic tests in alignment with workflows, and isolate defective stock.
Responsibilities
- Account Setup & SLA Execution: Create new customer accounts and link hardware within internal administration tools, managing day-to-day platform requirements to consistently meet order dispatch SLAs.
- Tier 1 & Tier 2 Technical Support
- Queue & Downtime Management: Efficiently manage incoming support queues, prioritizing critical enterprise fleet issues to ensure minimal operational downtime for business clients.
- Engineering & Product Liaison: Partner closely with internal engineering, developers, and the Device Management Team to escalate verified Tier 2 bugs and provide actionable product feedback.
- Technical Documentation: Maintain logs of technical issues, precise replication steps, and final resolutions within service desk platforms (Zendesk, Salesforce, Jira).
- Process Improvement: Develop internal documentation, knowledge base articles, and workflows to help shorten resolution times for future Tier 1 and Tier 2 issues.
- Multitasking & Focus: Capable of balancing physical inventory/fulfillment tasks alongside an active support ticket queue without sacrificing attention to detail.
- We provide sales and support solutions tailored for enterprise, business, and individual accounts.
- You will anchor our hardware fulfillment pipeline-provisioning, testing, and managing inventory-while simultaneously serving as a key escalation point for both standard (Tier 1) and complex (Tier 2) technical support cases.
Requirements
- Ability to strictly adhere to warehousing, device handling, and data compliance guidelines.
- Exceptional verbal and written communication skills, with a proven ability to bridge the gap by explaining technical concepts clearly to non-technical users and developers alike.
Nice to have
- Bilingual Skills: Fluency in both Spanish and English is a major asset for our diverse customer base.
- If you'd like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
- Radius is an equal opportunities employer.
Skills
- Fluency in both Spanish and English is a major asset for our diverse customer base.
- Benefits of joining Radius:
- A fast-growing organisation that defines itself as being agile and innovative
- Retail Discounts
- Health and Wellbeing support services
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401(k)
- Company paid holidays
- Paid Time Off (PTO)
- Voluntary Disability plans
Benefits
- Returns & Testing (RMA): Process returned devices, execute hardware diagnostic tests in alignment with workflows, and isolate defective stock.
Company info
- Omnichannel Technical Assistance: Provide clear, empathetic support to customers via phone, email, and chat, translating complex technical realities into reassuring updates.
- Empathy & Patience: Strong interpersonal skills, remaining calm and patient when guiding customers through stressful fleet disruptions.
- A friendly culture that mirrors our proposition to our customers.
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This listing is sourced directly from Radiuslimited's careers page and normalized into a canonical job model.