Podium
Senior Manager, Customer Success
Remote, US · Senior
Sponsorship not specifiedDetected 1 day ago
Agentic AIAccount ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year.
- Podium has been recognized as the Best AI Implementation by Inc.
- Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact.
Responsibilities
- Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
- Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
- Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
- As the Senior Manager of Dealership Success - AI, you will lead our Dealership Success Managers across the East Coast and help drive adoption, retention, and growth across our dealership customer base.
- You will be responsible for managing a high-performing team of approximately 10 team members across regional territories, coaching them to deliver measurable customer outcomes and strong business results.
- This role is highly customer-facing, technically oriented, and built for someone who can lead through ambiguity, move fast, and inspire a team to do their best work.
- Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories
- Drive retention, adoption, expansion, and overall customer success across the dealership portfolio
- Partner closely with internal teams to ensure a consistent and high-quality customer experience
- Build trusted relationships with dealership leaders and executive stakeholders
Requirements
- 10+ years of relevant experience in customer success, account management, services, consulting, or a related field
- Proven experience managing teams and delivering strong business results
- Technical aptitude and the ability to quickly learn new products, systems, and workflows
- Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments
- Comfort operating in ambiguity and solving problems without a perfect playbook
- Ability to balance strategic thinking with hands-on execution
- The ideal candidate will be based in Chicago, New York, Washington DC, or Atlanta.
Compensation
- Bi-annual swag drops with cool Podium gear and apparel
Benefits
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
Company info
- At Podium, we bring AI Employees to local businesses that turn every conversation into revenue.
- Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
- During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers.
- At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers.
- This is a travel-heavy role, with approximately 50% travel across the East Coast to support customers, coach the team, and drive outcomes in the market.
- Use technical understanding to help customers and teams adopt Podium's AI solutions effectively
- Travel regularly to support customers, field activity, and team development
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Podium's careers page and normalized into a canonical job model.