Lumen Technologies

Network Infrastructure Communication Manager

Remote, USA

Sponsorship not specified$106k-$141kDetected 15 hours ago

Incident ResponseProject ManagementAR/VRCommunication

About the role

Lumen Technologies is seeking an experienced communications leader to help elevate the story of Lumen's infrastructure services while supporting incident communications for network outages.
Draft press releases, messaging, talking points, and briefing materials, while leading spokesperson preparation and coordinating media interviews, including pitching, scheduling, and follow-up.
Monitor and analyze issue and outage communications effectiveness (e.g., stakeholder feedback, channel performance, media coverage) and recommend improvements to process and messaging.

Drive proactive media relations that move beyond reactive press activity.
Field and respond to media inquiries and support proactive outreach related to outages, service reliability, and high-impact issues to provide timely statements, accurate updates, and approved messaging.
Develop and maintain playbooks, templates, and messaging governance for outages to drive repeatable execution and brand consistency.
With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry.
If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The role also supports incident messaging for service disruptions, coordinates timely and accurate communications with internal and external stakeholders, and assists with media engagement as needed.

What We Look For in a Candidate Bachelor's degree in Communications, Journalism, Public Relations, or a related field (or equivalent experience).
Proven project management and operational skills with the ability to pivot quickly in a fast-paced environment.

Excellent written and verbal communication skills, including executive-level briefing, message discipline, and media-ready writing.
Strong judgment, analytical skills, and discretion when managing sensitive information and reputational risk.
Individual pay is based on skills, experience and other relevant factors.

Compensation This information reflects the anticipated base salary range for this position based on current national data.

nities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or inform

This listing is sourced directly from Lumen Technologies's careers page and normalized into a canonical job model.