Metergysolutions

Client Success Manager

New York, New York

Sponsorship not specified$90k-$120kDetected 56 days ago

SalesforceCRMExcelCustomer SupportCommunicationMicrosoft Office

About the role

Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires.
The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.

Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
Collaborate with the Onboarding team to support implementations, create risk mitigation strategies.
Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights
This is achieved through maintaining close client contact, understanding the client's needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions.

Minimum of 5 years' experience in a customer service role with a business-to-business focus
Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
Proficiency with MS Office, specifically Word, Excel and PowerPoint
Effective executive presence
Excellent written and verbal skills
Strong decision making and analytical skills
Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
Benefits & Perks
Excellent health coverage and life insurance benefits - no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
Generous Paid Time Off Plan plus 10 paid holidays

Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity.
University/College preferred or equivalent work experience in related field
401K plan with immediate company match
Summer hours to enjoy the weather

About Metergy Solutions, LLC. ("Metergy") Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
We're a technology company that drives huge carbon emission reductions.
This is a once-in-a-career opportunity.
As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years.
Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided.
The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model.

Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don't just believe in our people; we champion them.
When individuals feel valued, supported, and inspired to grow, incredible things happen.
That's why we're thrilled to be recognized as a Great Place to Work for the second consecutive year!
This achievement reflects our unwavering commitment to building a workplace that's respectful, inclusive, and high-performing.
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision.
We're proud of who we are and even prouder of where we're headed.

This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

This listing is sourced directly from Metergysolutions's careers page and normalized into a canonical job model.