Linklaters
Technology Support Service Manager – Americas
New York
Sponsorship not specifiedDetected 4 days ago
Customer SupportVPNCiscoLeadershipCommunicationCollaborationProblem Solving
Stay score
odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- As a key escalation point for complex issues and critical incidents, the role combines strong technical expertise with a proactive approach to problem solving, service optimisation, and stakeholder engagement.
Responsibilities
- Act as the senior regional technology contact for business stakeholders, ensuring a high-quality support experience across Americas offices.
- Build strong relationships with senior stakeholders to understand requirements, address service challenges, and support technology adoption.
- Partner with global Technology & Data teams to resolve service issues and drive continuous improvement initiatives.
- Manage operational relationships with outsourced service providers and third-party vendors to ensure effective service delivery and issue resolution.
- Support the implementation of technology initiatives, ensuring successful local adoption and business engagement.
- Contribute to the development and refinement of support processes, standards, and operational procedures.
- Significant experience in a senior IT support, workplace technology, or service operations role within a complex global organization.
- Proven ability to build trusted relationships with senior business stakeholders, influencing technology adoption and driving service improvements.
- Experience working across global teams to support a 24/7 technology environment and maintain consistent service delivery standards.
- Proven experience managing outsourced service providers and third-party vendors, holding partners accountable for service performance and outcomes.
Nice to have
- Professional services or law firm experience preferred.
Skills
- This list of duties and responsibilities above is not exhaustive.
- It is intended to describe the general content of, and requirements for, the performance of this job.
Compensation
- The base salary range offered for this role will be between $140,000 and $160,000 and represents the firm's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Benefits
- Ensure appropriate local support coverage and business continuity arrangements are maintained.
Apply directly at Linklaters →Create a free account for alerts like thisView Linklaters immigration profile
This listing is sourced directly from Linklaters's careers page and normalized into a canonical job model.