BKF Engineers

BKF Engineers

Director of IT Service & Operations

Pleasanton, California, United States · Director

Sponsorship not specified$165k-$200kDetected 5 days ago
JiraStakeholder ManagementProcess ImprovementProcurementInventory ManagementHROnboardingCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

  • Reporting to the Vice President of Technology & Information Systems, this role provides strategic leadership for IT service delivery, workplace technology, asset lifecycle management, procurement, and IT service management.
  • As BKF continues to grow organically and through acquisitions, this position will play a key role in advancing a cloud-first, data-driven IT organization focused on reliability, security, consistency, and employee productivity.
  • Provide strategic leadership and oversight for the organization's IT service delivery function.

Responsibilities

  • Directly manage the Service Desk Lead, providing coaching, accountability, and support while empowering them to lead day-to-day service desk operations.
  • Establish service standards, operational priorities, and performance expectations across the IT support organization.
  • Develop, implement, and continually improve IT service management processes, including incident, request, problem, change, and knowledge management.
  • Identify recurring operational issues through trend analysis and drive root-cause improvements using ITIL or similar service management best practices.
  • Oversee operational support for modern workplace technologies, including Microsoft 365, collaboration platforms, SaaS applications, endpoint management solutions, and employee productivity tools.
  • Partner with Infrastructure, Cloud Operations, and Enterprise Applications teams to ensure seamless delivery of end-user technology services.
  • Support identity and access management processes, employee onboarding and offboarding, and workplace technology standards.
  • Manage technology procurement, vendor relationships, software licensing, and subscription management while identifying opportunities for standardization and cost optimization.
  • Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Requirements

  • Must be able to regularly talk, hear, and operate various IT devices.
  • Occasional lifting of equipment up to 40 pounds may be required.

Compensation

  • The typical base salary range for this position is $165,000 -$200,000 per year, and may vary depending upon skills, experience, education, and geographical location.

Benefits

  • Competitive salaries, profit sharing, and 401k.
  • Medical, Dental, and Vision Benefits.
  • Generous paid time off packages.
  • Flexible schedules.
  • Education reimbursement, Paid annual dues for professional and societal organizations.
  • BKF offers competitive and award-winning benefits and perks.
  • The typical base salary range for this position is $165,000 -$200,000 per year, and may vary depending upon skills, experience, education, and geographical location.
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This listing is sourced directly from BKF Engineers's careers page and normalized into a canonical job model.