HistoSonics

HistoSonics

Sr. Manager, Service Engineering

Plymouth, MN · Senior · Full-time

No sponsorshipDetected 4 days ago
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About the role

  • The Senior Manager, Service Engineering defines and advances the serviceability of HistoSonics products across both new product development and the commercial installed base.
  • This is an individual contributor role with no direct reports at this time, accomplished through cross-functional collaboration and technical influence rather than direct authority.
  • It does not include dispatch, scheduling, or day-to-day coordination of field service activity, which reside with Service Operations.

Responsibilities

  • New Product Introduction Serve as the service engineering representative on R&D core teams, defining serviceability requirements as formal design inputs, including modularity, field-replaceable unit strategy, tool access, diagnostics, error codes, and system logs.
  • Sustaining Engineering Improve serviceability of fielded products through analysis of field failure trends, service case data, and returned-unit findings, and implement approved design and documentation changes through the established change control process.
  • Support failure modes and effects analysis, root cause investigation, corrective and preventive action, and engineering change orders with field data and technical assessment.
  • Technical Documentation and Field Upgrades Author, own, and maintain the service documentation set - service manuals, installation and preventive maintenance procedures, troubleshooting guides, field-replaceable unit replacement instructions, calibration procedures, and service bulletins - under the quality management system per 21 CFR Part 820 and ISO 13485.
  • Lead technical planning and execution readiness for hardware upgrades, software and firmware updates, retrofits, and field actions, addressing scope and eligibility, configuration control, sequencing, kits and spare parts, downtime estimates, and contingency provisions.
  • Technical Escalation and Advisory Serve as a senior technical escalation resource for issues front-line field service and technical support cannot resolve, troubleshooting to root cause using system logs, error codes, drawings, and returned hardware.

Requirements

  • 8+ years of experience in service engineering, sustaining engineering, product support, or field service engineering supporting complex electromechanical or capital equipment.
  • 5+ years defining serviceability or service requirements for products in development through launch, with experience in both sustaining engineering and new product introduction.
  • Strong troubleshooting capability across mechanical, electrical, and software domains, with the ability to interpret mechanical drawings and GD&T, electrical schematics, and wiring diagrams.
  • Excellent written and verbal communication skills, with a demonstrated ability to translate complex technical concepts into clear, accessible explanations for non-technical and mixed audiences.
  • valid driver's license required.
  • requires handling of systems returned from clinical use per decontamination, ESD, and bloodborne pathogen protocols, ability to lift up to 50 pounds, and schedule flexibility across time zones.

Skills

  • Experience establishing or scaling a service engineering function at an early-stage or high-growth company.
  • Travel and Work Environment Travel up to 20%, domestic and occasional international; valid driver's license required.

Benefits

  • We offer a comprehensive benefits package for full-time employees.
  • This includes health, dental, and vision insurance, life, short-term and long-term disability insurance, 401(k), paid time off, and more.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company info

  • HistoSonics is a commercial-stage medtech company advancing the Edison® System, a novel non-invasive sonic beam therapy based on histotripsy.
  • Since receiving FDA De Novo grant for the non-invasive destruction of liver tumors in 2023, the company has progressed beyond initial market entry into commercial expansion, reimbursement momentum, and ongoing clinical and pipeline development.
  • In addition to its current liver tumor indication, HistoSonics is pursuing future indications across multiple applications including kidney, pancreas, prostate, neuro, women’s health, and other significant underserved human health areas, to realize the broader potential histotripsy across multiple disease states and medical specialties.
  • We offer an exciting work culture where cutting-edge science meets real-world application, and each team member’s contribution is important to our success in ensuring our physicians and their patients get what they need most.

Equal opportunity

  • We are an equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • Employer will not sponsor visas for position. #LI-hybrid
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This listing is sourced directly from HistoSonics's careers page and normalized into a canonical job model.