Availity, LLC

Availity, LLC

Ironclad (CLM) Administrator (Remote)

Remote - United States

Sponsorship not specifiedDetected 7 days ago
API DevelopmentSalesforceProcurementHRISContract ManagementEmployment LawCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingSharePoint

About the role

  • With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.
  • Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts.
  • We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Responsibilities

  • Lead and support the implementation of Ironclad software, including configuration, template customization, workflow creation and data migration.
  • Serve as product owner for Ironclad workflows, including intake design, launch forms, conditional routing, approval logic, template updates, signature steps, archive steps, workflow testing, release management, and post-launch enhancements.
  • Implement and manage the contract repository within Ironclad, including the transfer of historical contracts into Ironclad's repository.
  • Support the continued development of Ironclad as the primary legal intake and contract workflow platform
  • Provide advanced technical support to end-users, troubleshooting and resolving issues related to the Ironclad platform.
  • Collaborate with Ironclad's support team to escalate and resolve complex technical problems.
  • Collaborate with internal business systems support to ensure integration with internal applications.
  • Create and maintain technical documentation, including user guides, integration documentation, and troubleshooting guides.
  • Monitor system performance and work with IT teams to optimize the Ironclad environment.
  • Manage and execute system upgrades, ensuring minimal disruption to users and alignment with business requirements.

Requirements

  • Bachelor's degree.
  • Candidates are required to pass a drug test before beginning employment.
  • When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility.

Nice to have

  • 2+ years of experience using, managing and implementing Ironclad contract management software.
  • 2+ years of experience in technical support, software implementation, or a similar role.
  • Expertise in handling the utilization and optimization of Ironclad within an organization.
  • Proficiency in system integration, including API development and management.
  • Experience with SharePoint, Salesforce, DocuSign and ServiceNow preferred.

Skills

  • Strong problem-solving and analytical skills.
  • Excellent understanding of web technologies, databases, and system architecture.
  • Strong communication skills, with the ability to translate complex technical concepts into understandable terms for non-technical users.
  • Knowledge of legal operations and contract management processes.
  • Certifications (Optional):
  • Certifications in Ironclad software or relevant technical areas (e.g., ITIL, PMP).
  • What you will be doing:
  • Implementation and Deployment:
  • Work with internal stakeholders to ensure timely and successful deployment of the Ironclad platform.
  • Improve the utilization and optimization of Ironclad within the organization.
  • Technical Support:
  • Integration and Customization:

Compensation

  • With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.

Benefits

  • Availity is a culture of continuous learning.
  • We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
  • We offer unlimited PTO for salaried associates + 9 paid holidays.
  • Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
  • Interested in wellness?
  • We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
  • Interested in furthering your education?
  • We offer education reimbursement!
  • Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

Company info

  • As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment.
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