Impact Advisors, LLC

Impact Advisors, LLC

Associate Director - Contact Center Technologist

US Remote · Director

Sponsorship not specified$25k-$50kDetected 136 days ago
JavaScriptPythonAWSComplianceProject ManagementCiscoHIPAALeadershipCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services.
  • Additional Information: Travel is based on client needs and typically between 25-50% per engagement; however, it can be up to 75%.

Responsibilities

  • Design and Implement: Lead the architecture and deployment of end-to-end contact center solutions, ensuring seamless omnichannel integrations across voice, messaging, and chatbot platforms.
  • Conversational AI Integration: Incorporate the latest conversational AI and natural language understanding technologies into call flows to deliver improved, automated, and personalized customer interactions.
  • Troubleshooting & Maintenance: Provide technical guidance and support for system issues, integration challenges, and platform upgrades.
  • Documentation & Training: Develop detailed technical documentation and lead training sessions for staff and agents on new or updated contact center solutions.
  • Project Management: Ability to lead cross-functional projects and manage multiple priorities.
  • Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades.
  • Design and Implement:
  • Lead the architecture and deployment of end-to-end contact center solutions, ensuring seamless omnichannel integrations across voice, messaging, and chatbot platforms.
  • Incorporate the latest conversational AI and natural language understanding technologies into call flows to deliver improved, automated, and personalized customer interactions.

Requirements

  • Omnichannel Expertise: Proven experience with voice, chatbot, SMS, and emerging communication channels.
  • Platform Proficiency: Strong working knowledge of at least two of the following platforms: Avaya, Cisco Contact Center solutions, Genesys, Talkdesk, Amazon Connect, or equivalent.

Skills

  • Strong stakeholder engagement, presentation, and technical documentation skills.
  • Communication: Strong stakeholder engagement, presentation, and technical documentation skills.
  • Certifications (Preferred): CCXP, CCNA, AWS Solutions Architect, or platform-specific certifications.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Healthcare Informatics, or a related field (Master's preferred).
  • Project Management:
  • Communication:
  • This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Compensation

  • For salaried positions, this role may also be eligible for an annual performance bonus.

Benefits

  • We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations.
  • We are seeking an experienced Contact Center Technologist to lead the design, implementation, and optimization of our omnichannel contact center environment within a healthcare setting.
  • Collaborate with stakeholders (clinical, administrative, IT) to gather requirements, develop technical specifications, and deliver scalable solutions aligned with healthcare compliance standards (e.g., HIPAA).
  • Compliance & Security: Ensure all solutions meet healthcare regulatory requirements, including data privacy and security protocols.

Company info

  • Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment.
  • To learn more about us, visit www.impact-advisors.com
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