Cccis
Client Success Manager
Virtual, USA
Sponsorship not specified$79k-$140kDetected 2 days ago
Cloud PlatformsLLMsStakeholder ManagementAccount ManagementCustomer SuccessProblem SolvingPublic SpeakingAdaptability
About the role
- At CCC, Client Success is a commercial growth function.
- Twenty-seven of the top 30 insurance carriers run on CCC.
- We are actively hiring for multiple Client Success Manager roles across our organization, including Product Client Success Managers, Strategic Client Success Managers, and other client-facing success positions.
Responsibilities
- Drive customer adoption, utilization, and value realization across CCC solutions
- Build trusted relationships with customer stakeholders and become a strategic advisor
- Develop expertise in CCC products, workflows, and customer use cases
- Lead business reviews, success planning, and outcome-focused customer conversations
- Partner with Sales, Product, Support, and Operations teams to advance customer objectives
- Support renewal, retention, and growth efforts through proactive customer engagement
- Create and execute customer success plans that align business goals with solution capabilities
- Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
Requirements
- Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
- Experience working in SaaS, technology, or enterprise software environments
- Strong analytical and problem-solving skills with the ability to turn data into action
- Ability to communicate complex concepts in a clear and customer-focused manner
- A video interview is required for this position.
Nice to have
- Experience leading executive-level customer relationships
- Ownership of strategic accounts, portfolios, or renewal outcomes
- Experience presenting to VP and C-level stakeholders
- Deep expertise in driving adoption, retention, and growth within enterprise customer environments
Compensation
- $78,556 - $140,000.00
Benefits
- At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly.
Company info
- Helping customers achieve meaningful outcomes quickly
- Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions.
- Time to Value: Helping customers achieve meaningful outcomes quickly
This listing is sourced directly from Cccis's careers page and normalized into a canonical job model.