PartsSource

Customer Care Coordinator - Hybrid

Hudson, Ohio, United States

Sponsorship not specifiedDetected 22 days ago

ProcurementCustomer SupportPatient CareCommunicationCollaborationMentoring

About the role

Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Your primary tasks will involve answering phone calls and responding to emails to address customer inquiries, process orders, and conduct necessary research.
Submit your resume and an optional cover letter explaining why you'd be a great fit.

Deliver First in Class Customer Service
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Maintain Customer Data and Documentation
Document customer interactions thoroughly, recording important details and resolutions.
Collaborate and Assist
Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.
Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.

Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.

Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges.
Empathy and Listening
Benefits & Perks
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
About PartsSource
PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
PartsSource Named to Newsweek's List of the Top 200 America's Most Loved Workplaces for 2024
PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)

Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025

Bain Capital Private Equity Scoops Up PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment.
Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth.
About the Job Opportunity
As a Customer Care Representative in this role, you will be responsible for providing top-notch customer service to clinical engineers in hospital and healthcare clinical settings across North America and internationally.
It is crucial to have a passion for surpassing customer expectations and building strong relationships.
Offer instructions to customers and troubleshooting assistance for websites and other systems.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This listing is sourced directly from PartsSource's careers page and normalized into a canonical job model.