Gongio

Technical Architect

Austin | Chicago | New York City | Salt Lake City | San Francisco

Sponsorship not specified$149k-$175kDetected 16 days ago

RESTOAuthCybersecurityAgileSalesforceCRMCommunication

About the role

The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world's most successful revenue teams.

Lead technical discovery and design workshops with customer IT, Security, and Engineering teams, translating functional requirements into robust, scalable integration and deployment architectures.
Own the end-to-end technical architecture and governance of solutions built on the Gong API framework, ensuring long-term stability and scalability in the customer's environment.
Architect and implement solutions for non-standard or complex CRM configurations (e.g., multi-org, custom objects, advanced field mapping) to ensure reliable data synchronization.
Create high-quality technical documentation, including system architecture diagrams, data flow maps, and API integration specifications for customer governance and reference.
Maintain expert-level knowledge of the entire Gong technical ecosystem, including the API framework, data architecture, security posture, and common third-party integration points (CRM, telephony, calendar).
Act as a technical liaison for high-impact customer escalations, working cross-functionally with Gong Engineering, Product, and Support teams to drive resolution.
Develop and refine internal technical best practice guides, deployment runbooks, and integration documentation to improve the quality and efficiency of the Professional Services practice.

6+ years of experience in system, technical, or solution architecture, preferably in a customer-facing Professional Services role for a Cloud/SaaS Enterprise software company.
Deep, hands-on experience with RESTful and JSON API implementation, design, and testing, including familiarity with client- and server-side programming concepts.
Expert-level knowledge of major CRM architecture (e.g., Salesforce data model, objects, security, and integration patterns) is required.
Expertise in identity management and authentication protocols such as SAML, OAuth 2.0, and SCIM for enterprise-grade deployments.
Proven ability to translate complex technical architectures into clear, concise documentation and communicate technical concepts effectively to both technical and non-technical executive audiences.
Bachelor's Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
Experience in a similar role within a RevOps, Sales Tech, or B2B SaaS environment.
Familiarity with common telephony systems (CCaaS, UCaaS) and their integration patterns.
Experience with Agile methodologies in a professional services or project delivery context.
Extensive experience advising on security and IT governance policies related to SaaS deployments, including SSO configuration and network requirements.
Willingness to travel (up to 25%) to customer sites for critical project milestones and technical workshops.

At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.
The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.
Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
So if this sounds like something that interests you regardless of compensation, please reach out.
The annual salary hiring range for this position is $149,000 - $175,000 USD.

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family's needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Work from home stipend to help you succeed in a remote environment.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location.

Lead data migration planning and execution for customers moving from legacy or competitive systems, ensuring data integrity and continuity.
At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations.

This listing is sourced directly from Gongio's careers page and normalized into a canonical job model.