Kansashealthsystem

Call Center Nurse Consultant

Overland Park, KS · Contract

Sponsorship not specifiedDetected 1 day ago

Customer SupportPatient CareProblem SolvingCritical ThinkingMentoring

About the role

The nurse is expected to utilize nursing process in accordance with the nursing scope of practice.
The nurse assists in navigating community individuals who call through appropriate channels to offer exceptional service.
Individual is responsible for managing daily work-queues, taking patient telephone calls, and identifying opportunities for improvement in the call center processes.

Elicits questions, concerns, and information from patient to assess symptoms. As needed, identify appropriate protocol and develop a treatment plan.
Document all calls, responses and referrals. Release of information (ROI) will be needed prior to exchanging any patient/client information with family or associates
Perform follow up calls to evaluate effectiveness of care, or additional need for care
Maintain accurate and necessary patient documentation in accordance with all regulatory bodies
performs a systematic, comprehensive interview of the caller/patient to determine the urgency of the patient's problem.
Performs and documents follow-up calls with patients as necessary to help ensure positive outcomes
Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) within 14 days

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.
Required Licensure and Certification

High School Graduate or GED.
Bachelor Degree Nursing
3 or more years clinical nursing experience in Emergency, Pediatrics, Obstetrics, Behavioral Health or Critical Care.
1 or more years clinical experience can be substituted for clinical certification or prior triage or health coaching experience.
Call Center experience.
Licensed Registered Nurse (LRN)
Multi-State
State Board of Nursing - in state in which you live OR
Single State
State Board of Nursing - active with multistate in progress with proof of application.
Basic Life Support Heartsaver (BLS HS) (Non-Clinical)
American Heart Association (AHA) within 14 days

The health system is an equal employment opportunity employer.
See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
Answer all patient inquiries for assigned providers regarding health issues.
Coordinate medical care as required, schedule patient follow-up internal and external appointments as instructed by Providers, and as needed.
Schedule same day appointments with the patient's primary provider or alternative health care provider as necessary
Provides professional advice, education and options based on assessment, established guidelines and clinical judgement.
When appropriate advise patient to seek medical care at the emergency room
Evaluate patient's ability to understand the plan of care and perform health education as needed
Required Education and Experience

This listing is sourced directly from Kansashealthsystem's careers page and normalized into a canonical job model.