Harvey
Customer Success Leader, Enterprise
New York
Sponsorship not specified$192k-$250kDetected 14 days ago
Agentic AIAccount ManagementCustomer SuccessCommunicationMentoring
About the role
- The team is growing rapidly, and this leader will play a critical role in shaping our enterprise success strategy and culture.
Responsibilities
- Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.
- Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.
- Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.
- Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.
- Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.
- Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.
- Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.
- A coaching mindset and passion for developing high-performing teams.
- This is a rare chance to help build a generational company at a true inflection point.
Requirements
- 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.
Nice to have
- Background in law or experience in the legal technology sector
- Previous experience in consulting or professional services firms
- Experience working with or supporting large financial institutions or asset managers
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Compensation
- $191,800 - $250,000 USD OTE 80/20
Company info
- At Harvey, we're transforming how legal and professional services operate.
Visa & Work Authorization
- Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.