True Anomaly

True Anomaly

IT Support Analyst

Denver, CO

Sponsorship not specifiedDetected 15 days ago
JiraCustomer SupportProblem Solving

About the role

  • Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
  • True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.

Responsibilities

  • Install, configure, and maintain computer systems, networks, and hardware.
  • Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security.
  • Collaborate with other IT team members to ensure timely resolution of technical issues.
  • Participate in demanding on-call rotations to provide IT/Technical support 24/7.
  • This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission.

Requirements

  • Bachelor's Degree or combination of experience and industry leading certifications (Network+, Security+, Microsoft Certifications)
  • Minimum 3+ years of experience in IT support or end-user desktop support
  • Strong knowledge of computer systems, networks, and hardware
  • This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure.
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Company info

  • True Anomaly delivers decisive capabilities for space superiority.
  • We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors - enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
  • Be the offset. We create asymmetric advantages with creativity and ingenuity.
  • What would it take? We challenge assumptions to deliver ambitious results.
  • It's the people. Our team is our competitive advantage and we are better together.
  • We are seeking an experienced IT Support Analyst to join our growing team.
  • The IT Support Analyst will be responsible for providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware.
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This listing is sourced directly from True Anomaly's careers page and normalized into a canonical job model.