Relaypro

Relaypro

Enterprise Customer Success Manager

Raleigh, NC

Sponsorship not specifiedDetected 1 day ago
Product ManagementProduct StrategyAccount ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

  • As an Enterprise Customer Success Manager (Hunter), you are the strategic "break-in" specialist for Relay's most ambitious target accounts.
  • One day, you are deep in the trenches on a loud production line or a bustling hospital floor, earning the trust of frontline operators through deep workflow empathy.
  • The next day, you are in a corporate boardroom, translating that "boots on the ground" reality into a sophisticated ROI narrative for senior leadership.

Responsibilities

  • Lead the end-to-end execution of high-impact site deployments within target named accounts.
  • You own the site-level experience, ensuring "Time-to-Value" is immediate and that every hurdle, technical, behavioral, or change management related, is cleared to manufacture a successful outcome.
  • You lead the site level success, overcoming hurdles in your way, through partnership & collaboration with cross-functional counterparts in Tech Support, Product & Solutions Engineering.
  • You collaborate with Sales & Marketing on account strategy and case study development to position site-level success within the broader enterprise organization.
  • You own the critical "0-to-1" stage of our Enterprise Multi-Site revenue motion.
  • You own the seamless "overlap-to-handoff" to Sales and CS reps, ensuring no detail is missed for the team that will scale & farm the logo once Enterprise leverage has been established.
  • Come build it with us.

Requirements

  • Intellectual Curiosity & Self-Starter Mentality: You are a natural-born leader & learner who leverages AI to teach yourself the nuances of new industry segments quickly.
  • The "Chameleon" Skillset: Ability to adapt your tactics and communication style to achieve desired advances across a multitude of stakeholders, from production line workers to C-suite executives.
  • You must be able to articulate Relay's advantages over legacy incumbents in terms of safety, connectivity, and various use case enablement.
  • Strategic Communication: Ability to frame complex risks and opportunities with logic and empathy.
  • You are a master of discovery, gathering the intel that sets up the entire organization for future success.
  • Builder Mentality: You are someone who contributes to writing the playbook rather than just following one.
  • You are motivated by "winning" through achieving big goals and seeing your cross-functional team succeed.
  • You are on it and present where the work happens.

Skills

  • The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.

Benefits

  • Generous Paid Time Off
  • Baby Cash Reward + Paid Parental Leave
  • If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling

Company info

  • Relay is the Intelligent System of Action for the physical economy.
  • While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.
  • We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
  • Why Join Relay?
  • Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
  • With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
  • Enterprise "Headpin"
  • Ability and willingness to travel up to 40%.
  • About Relay | Culture, Benefits & Perks
  • Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives.
  • We call this BWIML (Best Work In My Life).
  • Latest tech, standing desks, and all the tools and software you need to thrive

Visa & Work Authorization

  • Candidates who prefer not to have AI notetaking used may request to opt out without impact to your candidacy.
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This listing is sourced directly from Relaypro's careers page and normalized into a canonical job model.