Zoox
Team Lead, Ground Operations (3rd Shift)
Phoenix, AZ · Senior · Contract
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About the role
- You will be responsible for the holistic readiness of our vehicle fleet, ensuring maximum fleet uptime and vehicle availability for daytime operations.
- In this technical leadership role, you will ensure vehicles are configured, maintained, and prepared for service, while shaping a positive workshop and depot culture.
Responsibilities
- As the Team Lead for Ground Operations (3rd Shift), you will drive operational excellence by leading overnight fleet maintenance, rework, and mission readiness activities.
- You will lead a team of skilled vehicle technicians and readiness and response associates on the overnight shift.
- By optimizing workflows and taking ownership of mission-critical readiness targets, you will act as a strategic partner to cross-functional teams, translating high-level operational goals into actionable plans for your 3rd-shift crew.
- Performance Tracking: Support the tracking of Key Performance Indicators (KPIs) to measure individual and team performance, providing consistent feedback to help your team achieve its mission.
- Continuous Process Improvement: Identify bottlenecks in overnight workflows and implement lean methodologies to streamline maintenance, repair, and fleet readiness processes, driving ongoing operational efficiency.
- Data-Driven Operations: Support the analysis, documentation, and reporting of fleet data to aid in root cause analysis on component and vehicle-level issues, preventing future downtime.
- Software Deployment: Ensure the correct software and firmware are deployed to the right vehicles at the right time to support morning operations.
- Logistical Support: Oversee the logistical movement and storage of vehicles to ensure seamless shift transitions.
- Vehicle Operations: Manually drive and maneuver autonomous and auxiliary vehicles when needed to support readiness workflows and yard logistics.
Requirements
- must be honest, responsible, and capable of translating technical details for cross-functional stakeholders.
- Clean driving record and the ability to travel locally and nationally (less than 20%).
- Willingness and ability to lead overnight operations (3rd shift).
- Demonstrated ability to manage time, multitask, and drive priorities effectively in a fast-paced, ambiguous startup environment.
- Bonus Qualifications
Nice to have
- Bachelor's degree in a technical or business field, or a Technical trade school certificate / Associate Degree in automotive repair.
- Strong understanding of electric vehicle architecture and high-voltage systems.
- Experience in a fast-paced service environment.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
- Technical Execution & Maintenance
- Mission Readiness & Logistics
- 5+ years of hands-on automotive technician experience combined with 2+ years of people leadership or supervisory experience.
- Extensive knowledge of automotive maintenance methods, diagnostic methods, parts, and tools, including high proficiency in CAN/LIN architecture, wiring diagrams, and soldering.
Company info
- Safety Stewardship: Enforce all health and safety policies in the workshop. Ensure the facility remains clean, organized, and free of hazardous materials in accordance with company and OSHA guidelines.
This listing is sourced directly from Zoox's careers page and normalized into a canonical job model.