Planned Parenthood League of Massachusetts
Full-Time Patient Care Assistant
Worcester, MA · Full-time
Sponsorship not specifiedDetected 75 days ago
ComplianceCustomer SupportHIPAAEHR/EMRPatient CareCommunicationOSHA
About the role
- The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit.
- PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint.
- This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.
Responsibilities
- PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff.
- Process refill requests and contraceptive supply sales; manage cash handling.
- Support team members and assist with resolving patient concerns.
Requirements
- Comfort working with diverse patient populations.
- Proficiency with computers, including Microsoft Office.
- Ability to lift up to 30 lbs and remain active throughout most of the shift.
- medical assistant training preferred.
- Customer service or healthcare experience strongly preferred.
- Why Join Us? We offer a comprehensive and competitive benefits package, including:
- Generous Paid Time Off
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan with employer match
- Life and Disability Insurance
- Professional Development Opportunities
- Commuter Benefits
Nice to have
- High School Diploma/GED required
- 1-3 years of relevant experience preferred.
Benefits
- About Us Planned Parenthood League of Massachusetts (PPLM) is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research.
- Document patient information accurately in electronic health records (EHR); maintain HIPAA compliance.
- Provide patient education and support informed consent workflows.
- Maintain cleanliness, stock supplies, and follow OSHA and safety protocols.
Company info
- Planned Parenthood League of Massachusetts (PPLM) is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide. Position Summary The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit. PCAs work both at the front desk/lobby and within the health center, ensuring compassionate, professional, and efficient care at every touchpoint. PCAs serve as a welcoming first point of contact for patients and provide essential clinical and administrative support under the supervision and delegation of licensed clinical staff. This role requires attention to detail, strong judgment, effective communication, and a commitment to patient confidentiality and dignity.
- Your Day to Day:
- Greet and assist patients as the first point of contact.
- Check patients in/out, schedule appointments, verify insurance, and assist walk‑ins.
- Planned Parenthood League of Massachusetts (PPLM) is the state's leading provider of sexual and reproductive health care, nationally recognized for education and research.
- ensure everyone in Massachusetts has access to compassionate, judgment-free care and education.
- We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.
- Position Summary The Patient Care Assistant (PCA) plays a vital role in delivering high‑quality, patient‑facing services throughout each patient visit.
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This listing is sourced directly from Planned Parenthood League of Massachusetts's careers page and normalized into a canonical job model.