Wheel
Senior Vice President, Care Delivery
Remote, USA · Exec
Sponsorship not specifiedDetected 125 days ago
SQLComplianceForecastingExcelProcess ImprovementCustomer SuccessHIPAAResearchLeadershipCommunicationDemand Planning
About the role
- You will partner closely with leadership across Wheel including Marketing, Sales, R&D, Client Success, and Finance to ensure that Wheel successfully meets the needs of our clients while also efficiently scaling operations to meet the needs of the business.
- As SVP, Care Delivery, you will be responsible for the end-to-end delivery of Wheel's virtual care services encompassing i) Network Operations (Provider & Marketplace Operations), ii) Clinical Quality & Safety, iii) Support Operations (Patient, Clinician and Enterprise Client Support), and iv) Delivery Operations.
Responsibilities
- Strategic Leadership: Ensure that the Care Delivery team has detailed execution plans that support company goals, ensuring scalability and operational excellence.
- Drive continuous improvement of the strategy based on outcomes to ensure attainment of performance and outcomes.
- Team Leadership: Tailor the organizational and team design for Care Delivery to deliver Company and Operations team goals. Manage the team's performance and evolve organization accordingly.
- Delivery Execution & Customer Experience: Drive Care Delivery execution to meet or exceed all contractual SLAs with clients and company performance and financial goals.
- Collaborate with Customer Success to ensure high client satisfaction and NPS across Wheel's stakeholders: patients, clinicians and enterprise clients.
- Data & Analytics: Develop and monitor real-time dashboards for tracking delivery and marketplace performance and enable decision-making to support attainment of performance metrics.
- Compliance & Risk: Manage to strict adherence to 50-state telehealth requirements, clinician licensure and credentialing, HIPAA, and other regulations working closely with legal.
- AI-Driven Process Improvement: Experience in leveraging AI to optimize Care Delivery processes for efficiency by reducing manual or redundant workflows. Hands-on experience in Developing and implementing streamlined processes and automations for Care Delivery.
- Partnership with Product: Partner with R&D to define and scope product-driven optimization for Wheel's operations.
- Analytical problem-solver who drives data-driven decisions
Requirements
- Demonstrated expertise in data and modeling including SQL and Excel and experience in workforce planning and demand / capacity modeling
Skills
- Remote, Austin, TX
- Discover how Wheel is transforming the future of healthcare by visiting www.wheel.com http://www.wheel.com.
Compensation
- $275,000 - $315,000 plus a 25% bonus.
- Operations Planning & Continuous Improvement: Assess monthly, quarterly and annual performance to define new strategies in order to ensure attainment of operational performance metrics within financial budget / goals
Benefits
- Parental Leave
- Additional programs and perks
- 10-12+ years of Care Delivery / Operations experience, preferably managing capacity for an online healthcare marketplace or urgent care platform
- Medical, Dental and Vision
- As an employee of Wheel, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:
- Ancillary: Life, Short and Long Term Disability
Company info
- Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale.
- We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
- Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians.
This listing is sourced directly from Wheel's careers page and normalized into a canonical job model.