Gen Digital Inc.

Gen Digital Inc.

Customer Advocate, Trust and Safety

USA - Tempe, AZ · Mid

Sponsorship not specifiedDetected 14 days ago
Data AnalysisData VisualizationA/B TestingComplianceSalesforceRecruitingZendeskLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptability

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 100%

Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a Customer Advocate, Trust and Safety, you will protect MoneyLion's customers and uphold our integrity by investigating claims of identity theft, unauthorized charges, account takeovers, and other fraud-related concerns.
  • This role is ideal for a highly analytical, proactive, and detail-oriented professional committed to regulatory compliance and customer satisfaction.
  • You'll thrive in a fast-paced, high-volume environment by applying sound judgment and making confident, detail-oriented decisions.

Responsibilities

  • Document investigative findings accurately and comprehensively for legal discovery, ensuring all communications meet professional standards.
  • Collaborate with Compliance, Legal, Fraud & Product Operations, and Customer Advocacy teams to address emerging trends, improve fraud prevention strategies, and resolve escalated issues.
  • Manage high volumes of cases efficiently while maintaining accuracy, productivity, and timeliness.
  • Monitor workflows for continuous improvement opportunities and implement solutions without compromising quality.
  • We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.

Requirements

  • Minimum 2+ years in investigations, fraud detection, or risk management within financial services, e-commerce, or another highly regulated industry.
  • Technical Proficiency: Experience with CRMs such as Salesforce, Kustomer, or Zendesk and data analysis tools such as Looker, Periscope, or Qualtrics.
  • Communication: Exceptional verbal and written communication skills, with the ability to convey complex ideas concisely and professionally to diverse audiences.
  • Conflict Resolution: Proficiency in de-escalation techniques and delivering firm, clear "no" responses without exposing sensitive internal processes or information.

Skills

  • Judgment: Demonstrated ability to evaluate and escalate risks, make sound decisions, and adapt to dynamic situations.
  • Industry Familiarity: Knowledge of regulatory frameworks and fraud detection tools is essential.
  • Ownership: Strong sense of accountability, proactive problem-solving, and commitment to continuous improvement.
  • Cultural Fit: Positive, enthusiastic contributor who is willing to wear multiple hats and assist where needed.
  • Self-Awareness: Understands strengths and weaknesses, takes ownership of personal development, and seeks feedback to grow.
  • Proactivity: Brings risks, trends, and opportunities to leadership's attention without waiting to be asked.
  • Attention to Detail: Produces thorough investigative reports and documentation with clarity and accuracy.
  • Adaptability: Thrives in a dynamic environment with varying priorities and handles large case volumes effectively.

Benefits

  • Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
  • When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
  • We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.
  • Education: Relevant education or equivalent experience in investigations, fraud detection, risk management, financial services, e-commerce, or another highly regulated industry.

Company info

  • At Gen, we are scrappy and relentlessly customer driven.
  • If this sounds like you, we'd love you to be part of Gen.
  • Engage customers and peers professionally, using sound judgment to de-escalate situations and articulate complex matters clearly.
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.