Gorgias

Gorgias

GTM Engineer - Growth

Toronto · Mid

Sponsorship not specifiedDetected 6 hours ago
JavaScriptPythonSQLBigQueryRESTdbtLLMsAgentic AIHubSpotCRMOutbound SalesCustomer SuccessResearchMentoring

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • A strong fit ships working agents quickly, debugs a broken workflow in Cargo, HubSpot, or another GTM tool without waiting for help, and cares whether the business actually uses what gets built.
  • We work across Sales, Marketing, Customer Success, and Partnerships.

Responsibilities

  • Navigate between our context layer, our app and service repositories, MCPs, and our automation tools to build and improve end-to-end GTM workflows.
  • Build custom agents and reusable agent skills on our agent stack (Cortex), and on custom builds when the stack can't do the job.
  • Build and maintain agents for lead and account work: outbound reply handling, audience and call-list building, enrichment, event follow-up, and referral routing.
  • Map the Sales and Marketing workflow backlog, decide Agent vs. Automation vs. Manual for each workflow, and deliver the chosen option with a reviewable output for the business owner.
  • Improve live agents: tune prompts and skills, read conversation and performance data, fix regressions, and document edge cases.
  • Help Sales (BDRs and AEs) and CS adopt agents: learn their daily work, design flows with them, and train them to supervise outputs.
  • You need to be passionate about AI. Claude Code, Conductor, or another AI coding harness is where you spend most of your time building-not something you only experiment with occasionally.
  • At Gorgias, AI is a natural extension of how we work and build.
  • We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

Requirements

  • 3+ years in a technical GTM, RevOps, or growth engineering role, with production automations you can point to.
  • Good business judgment: you know when an agent should draft and when it should act.

Nice to have

  • Familiarity with a modern data stack (BigQuery, dbt, Segment, Airbyte, Hightouch) is a plus.
  • Experience with n8n, Clay, or a similar automation tool is a plus.
  • French is a plus for the Paris team.

Compensation

  • Once per year we organize offsite team retreats and company retreats!
  • Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

Benefits

  • 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 🏥 We provide private health insurance (we use GAN)
  • 📚 Get up to €2000 of learning material and wellness support per year!
  • This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget.
  • Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Company info

  • We believe conversations will become the #1 way to shop.
  • At Gorgias, we're building the platform that makes this real:
  • a unified AI agent that sells, supports, and re-engages customers across the entire journey.
  • Conversational Commerce is the future of ecommerce, and we're leading that shift.
  • Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.
  • By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
  • To win, we focus relentlessly on:
  • conversations that feel authentic and on-brand.
  • GTM Engineers builds the AI product layer for Gorgias's go-to-market teams:
  • AI agents, internal cockpits, and the automations underneath them, all running on one shared context layer (Cortex).
  • We build and maintain the agents, the business teams own the outputs, and humans review exceptions.
  • We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

Equal opportunity

  • If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
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This listing is sourced directly from Gorgias's careers page and normalized into a canonical job model.