cwi
Supervisor, Scheduling & Support Services
Milwaukee, WI · Full-time
Sponsorship not specifiedDetected 8 days ago
Performance ManagementPatient CareLeadershipCommunicationCritical ThinkingOrganizational Skills
About the role
- At Children's Wisconsin, we believe kids deserve the best.
- Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients
Responsibilities
- Coordinates day to day support staff operations within the MACC Fund Center Outpatient department.
- Provides day to day administration of the support staff.
- Responsible for maintaining an environment conducive to peak performance in all areas of operation and serves as an active member of the leadership team to support the overall operations.
- Develops strategies to promote patient experience within the Ambulatory support staff team.
- Provides resource support to staff related to department responsibilities and operations as well as computer systems and procedures.
Requirements
- Computer related experience with spreadsheets, computer scheduling and word processing.
- Excellent organizational skills required prioritizing workload.
Nice to have
- Promotes staff development and growth.
- Contributes to performance of long-range objectives for the service line including but not limited to financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
- Proactively trends system issues, identifies solutions and works with unit leadership team to continually improve systems.
- Fosters an environment conducive to positive patient/family interactions and assures that service standards are met or exceeded.
- Independently acts as a patient care advocate by investigating and resolving concerns raised by staff, patient or family members.
- Uses family feedback for patient experience improvement efforts.
- Ensures effective communication of information between enterprise and service line leadership and clinic staff.
- Coordinates in partnership with leadership team regular staff meetings, prepares agenda and submits minutes.
Skills
- Knowledge, Skills and Abilities
- Analytical and critical thinking skills to make independent decisions in a complex, fast-paced environment.
- Excellent communication skills in order to supervise employees and interact effectively with patients, families, physicians and co-workers.
Benefits
- Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children.
- We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers.
- We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.
Company info
- We are committed to creating a diverse and inclusive environment for all employees.
- At Children's Wisconsin, we believe kids deserve the best.
Equal opportunity
- Children's Wisconsin is an equal opportunity / affirmative action employer.
This listing is sourced directly from cwi's careers page and normalized into a canonical job model.