Gdit
Service Desk Technician
USA FL Mary Esther
No sponsorship$51k-$69kDetected 14 hours ago
TypeScriptCustomer SupportLeadershipCommunication
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- GDIT/ARMA-Global is currently pursuing a qualified candidate to serve as a Service Desk Technician supporting the sustainment, troubleshooting, and customer ‑ focused delivery of critical technologies for our customers.
- GDIT/ARMA ‑ Global is a full ‑ service integrator delivering a wide range of Information Technology services to Government and Commercial clients.
- GDIT/ARMA ‑ Global prides itself on providing creative solutions to client challenges through talent and expertise committed to customer success.
Responsibilities
- You will ensure timely and professional support, maintain system sustainment activities, and work closely with system administrators and engineers to enhance customer experience and service quality
- Provide Tier ‑ I and Tier ‑ II support to diagnose and resolve user ‑ reported problems across hardware, software, applications, and services
- Identify recurring support trends and provide feedback to senior administrators and engineers for service improvement opportunities
- Support the development, maintenance, and update of sustainment documentation, SOPs, checklists, and lifecycle artifacts
Requirements
- Clearance Level Must Be Able to Obtain:
- Public Trust/Other Required:
- US Citizenship Required:
- 3 + years of experience supporting IT systems or service desk operations
- Current DoD 8570.01-M IAT Level II certification (Sec+ CE or equivalent) Required
- Support routine system checks, daily operational verifications, and basic maintenance tasks as required
Skills
- None Experience:
- 3 + years of related experience US Citizenship Required:
- Job Description:
- Strong customer-service skills and ability to engage positively with users of varied technical proficiency
- Familiarity with incident management processes and experience using ITSM platforms or ticketing suites
- Ability to multitask, prioritize, and adjust actions based on decision matrices or leadership guidance
- Basic understanding of IT fundamentals including hardware, software, networks, authentication, and system access
- Experience troubleshooting common workstation or platform issues (profiles, password resets, access problems, configuration issues)
- Ability to communicate effectively with technical and non ‑ technical audiences
- Ability to work independently or within a collaborative team environment
- Professional demeanor, patience, and a commitment to customer satisfaction
- Strong written and verbal communication skills
Compensation
- The likely salary range for this position is $51,000 - $69,000.
Benefits
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Company info
- Communicate professionally with customers to gather details, troubleshoot issues, and provide status updates
Equal opportunity
- Employer / Individuals with Disabilities / Protected Veterans
Visa & Work Authorization
- 3 + years of related experience US Citizenship Required:
This listing is sourced directly from Gdit's careers page and normalized into a canonical job model.