Freshworks
Senior Solution Architect, Professional Services
Boston, MA, United States · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$22,537 more — $138,237 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $138,237 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Boston-Cambridge-Newton, MA-NH. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Lead discovery and solution architecture engagements, translating customer objectives into scalable technical designs and implementation strategies.
- Partner with Sales and Solution Engineering to ensure opportunities are accurately scoped, technically feasible, and positioned for successful delivery.
- Create architecture diagrams, process flows, integration designs, and other technical documentation to guide implementation teams.
- Identify opportunities to optimize and expand deployed solutions as customer needs and organizations evolve.
- Serve as a senior escalation point for complex customer engagements, partnering across Professional Services, Sales, Customer Success, Support, and Product/Engineering.
- Professional Services leadership experience, including leading or mentoring consultants and architects, managing complex customer portfolios, or developing consulting practices.
Nice to have
- ITIL certification or demonstrated ITIL/service-management expertise preferred.
Compensation
- The annual salary range for this position is $115,700 - $166,400 USD + Commissions
Benefits
- Bonus/equity may be available.
- Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Guide customers through organizational change, including technology adoption, process transformation, stakeholder alignment, governance, and evolving ways of working.
- Experience helping customers navigate organizational change, process transformation, technology adoption, and stakeholder alignment.
Equal opportunity
- We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.