Biotechne

Scientific Support Associate

Minneapolis, MN · Internship

Sponsorship not specified$40k-$66kDetected 30 days ago

Data AnalysisSalesforceCRMSalesExcelCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics.
Completes all customer requests including e-mail responses and simple quotes.

Answers and documents incoming customer inquiries by phone, email, and chat on product techniques, procedures, and performs simple troubleshooting in SalesForce [CRM (Customer Relationship Management) database].
Provides adequate information to the Scientific Support Associate and Scientific Support Specialist teams to troubleshoot or to assist with resolution of issue.
Manages and supports customer requirements to understand, anticipate, and meet their needs.
Supports the Marketing and Sales Departments with Voice of Customer requests, cross-selling, product ordering, technical inquires, and developing retail/consultation sales quotations in cooperation with both North American and International Customer Service teams.
Documents information and recurring technical issues to support product quality programs and product development.
Performs additional duties as assigned.
Maintains technical resources.

This position requires a minimum of a bachelor's degree in Biological Sciences, Biochemistry or equivalent with a minimum of 0-2 years of directly related or laboratory experience.
A working knowledge of Microsoft Word, Excel, and Outlook are required.
Computer entry and efficient typing skills are required.
Must be able to work in a fast-paced environment, multi-task, and have good communication skills, both verbally and in writing.
Customer service or sales experience is preferred.
A working knowledge of Microsoft Word, Excel, and Outlook are required. Computer entry and efficient typing skills are required.
Must be able to type a minimum of 40 words per minute, >60 wpm preferred.
Please note: this position is based in Minneapolis, MN, with work performed primarily on-site and a hybrid work-from-home schedule.
Preferred Experience:
Ability to work with a variety of computer applications and quickly apply these tools to fulfill the duties of the job with respect to communications, documentation, data analysis and customer support.

Knowledge of the systems, processes, products, the applications in which these products may be used and the services of the company.
Skills in establishing effective interpersonal relationships such as the ability to solicit key ideas and information.
Skills in problem solving and critical thinking, including the ability to identify and appropriately evaluate an alternative course of action.
Skills in verbal and written communication including technical writing.
Ability to make effective decisions and execute an appropriate course of action considering all relevant variables.
Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, rationality, and diplomacy.
Ability to handle sensitive and proprietary information with discretion and confidentiality.
Ability to complete new assignments with a moderate level of written or verbal direction, and to act independently on routine assignments or projects with minimal verbal or written direction.

Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

$40,300.00 - $66,250.00 The responsibilities of this position, Scientific Support Associate (SSA), are to respond to incoming technical inquiries from the Bio-Techne commercial team and Bio-Techne's North American customers, providing first-tier technical and sales assistance for R&D Systems, Tocris, and Novus products.

We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.

Efficiently profiles new and existing customers based on information collected while resolving the customer inquiry or problem.

This listing is sourced directly from Biotechne's careers page and normalized into a canonical job model.