University of Texas at Austin Staff

University of Texas at Austin Staff

Service Desk Tech Analyst III

AUSTIN, TX · Mid · Contract

Sponsorship not specifiedDetected 12 days ago
AzureComputer VisionComplianceProcess ImprovementHRISCustomer SupportHIPAAEpicPatient CareLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityCompTIA

About the role

  • Important Employment Information This position is not eligible for employer-sponsored work authorization.
  • Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
  • Once your application has been submitted, you cannot make changes.

Responsibilities

  • Tier III Technical Support
  • Serve as the final escalation point for Level I and II support staff on high-impact endpoint and application support issues.
  • Perform advanced diagnostics and root cause analysis across platforms and systems.
  • Design and implement endpoint deployment strategies utilizing Microsoft SCCM, Microsoft Intune, and enterprise imaging tools.
  • Ensure endpoint configurations adhere to enterprise standards and maintain compliance with HIPAA requirements.
  • Support enterprise endpoint lifecycle management and deployment standards.
  • Partner with clinical stakeholders to improve device reliability, performance, and user satisfaction.
  • Lead validation and deployment efforts for new clinical technologies.

Requirements

  • Associate's degree in Information Technology or a related field
  • Minimum of five years of experience providing IT support in clinical or enterprise environments
  • Expertise supporting Microsoft Windows 10/11, Microsoft 365, Microsoft SCCM, Microsoft Intune, and IT Service Management (ITSM) platforms, preferably ServiceNow
  • Experience supporting endpoint security tools, patch management, vulnerability remediation, and endpoint lifecycle management
  • Experience supporting Epic client applications and clinical computing environments
  • Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section
  • Before submitting your online job application, ensure that all Required Materials have been uploaded.

Nice to have

  • Bachelor's degree in Information Technology or a related field
  • Knowledge of ITIL best practices and HIPAA compliance
  • Experience with Microsoft Azure Active Directory and Identity & Access Management
  • Licenses/Registrations/Certifications
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certifications
  • ITIL Foundation Certification or higher

Compensation

  • $62,484+ depending on qualifications
  • The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Benefits

  • The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----
  • Retirement Plan Eligibility:
  • Oversee support for clinical peripherals, specialized healthcare technology, and Epic client environments.

Equal opportunity

  • The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
  • The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
  • Equal Opportunity Employer:

Visa & Work Authorization

  • Applicants requiring current or future visa sponsorship are not eligible for employment in this position.
Apply directly at University of Texas at Austin Staff →Create a free account for alerts like thisView University of Texas at Austin Staff immigration profile

This listing is sourced directly from University of Texas at Austin Staff's careers page and normalized into a canonical job model.