Lithia & Driveway
Receptionist/ BDC Representative
Subaru of Decatur, Decatur, GA 30033
Sponsorship not specifiedDetected 11 hours ago
SalesCommunication
About the role
- The BDC Administrator reports to the BDC Manager or General Sales Manager/Sales Management Systems Coordinator.
Responsibilities
- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Requirements
- This individual completes all reports and administrative procedures as required.
- High School graduate or equivalent, 18 years or older required.
Skills
- Strong attention to detail
- Excellent communication
- Typing - ability to type efficiently
- Mathematics - using mathematics to solve problems.
Benefits
- ⦁ Medical, Dental and Vision Plans
- ⦁ Short and Long-Term Disability
- ⦁ 401(k) Retirement Plan
- ⦁ Employee Stock Purchase Plan
- ⦁ Lithia Learning Center
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
- ⦁ Paid Holidays & PTO
- ⦁ Paid Life Insurance
- ⦁ Wellness Programs
- We offer best in class industry benefits:
Company info
- Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members actively thinking about our customers.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
- We are a drug free workplace.
Visa & Work Authorization
- l employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)
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This listing is sourced directly from Lithia & Driveway's careers page and normalized into a canonical job model.