Art of Problem Solving

Administrative Manager

Santa Clara, California, United States · Part-time

No sponsorshipDetected 5 days ago

Customer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoring

About the role

From hiring, training, and coaching part-time employees, to implementing and iterating on campus procedures and systems, the Administrative Manager is a key operational leader on the Academy team.
This role is a full-time, year-round position which includes the academic year and summer.
As such, it's expected that full-time campus staff work a nontraditional schedule during the academic year.

Interview, hire, train, develop, and manage a team of Front Desk Associates.
Create, implement, improve, and document procedures and administrative systems for efficient campus operations.
Drive conversion, retention, and re-enrollment through proactive, well-executed email and phone campaigns, treating follow-through as a measurable outcome, not an afterthought.
Opportunity to work closely with motivated students, develop leadership and management experience, work with a team of passionate educators in pursuit of our shared mission.
Impact: Opportunity to work closely with motivated students, develop leadership and management experience, work with a team of passionate educators in pursuit of our shared mission.
Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, seeking to build an environment where exploration meets challenge right in your local neighborhood.

Please note that in order to be considered for this position you must be legally authorized to work in the US.

1-2 years experience as an Art of Problem Solving Academy Front Desk Associate or 2+ years of customer service and administrative experience that includes people management
Ability to work independently and collaboratively
Strong operational leadership skills, including ownership of administrative and customer service procedures and processes
Strong task and time management skills
Commitment to achieving organizational consistency and efficiency
Growth and retention mindset
Exceptional interpersonal, written, and verbal communication expertise
Proficiency with office technology and equipment

Benefits: Multiple options for Medical, Dental and Vision plans
Quality of Life: PTO Plan and supportive leadership
Ease of Transition: Relocation bonus for candidates living outside the greater area.
AoPS Academy is a year-round educational enrichment program.
AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.
Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.

The Administrative Manager is responsible for managing a team of Front Desk Associates and all front and back of house processes and procedures to ensure a high quality of customer service and administrative work, and the smooth running of the campus.
This includes playing a key role in the campus's admissions pipeline - from managing consultation request queues and follow-up communications to driving conversion and re-enrollment - ensuring no prospective or current family falls through the cracks.
Additionally, the Administrative Manager serves as a point-of-contact internally between campus staff and externally with customers and community partners and is the go-to campus decision maker in the event that Directors are unavailable.
Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
401k with company match
Plan, organize, and run campus events for customers and staff that support campus enrollments and retention.
We are unable to offer sponsorship, including STEM-OPT and H-1B.

Please note that in order to be considered for this position you must be legally authorized to work in the US.

This listing is sourced directly from Art of Problem Solving's careers page and normalized into a canonical job model.