WTW

WTW

Bilingual Benefits Customer Service Representative – Bilingual Seasonal Colleague (Mt. Laurel)

Mount Laurel Township, NJ, United States · Full-time

Sponsorship not specified$32k-$40kDetected 12 days ago
ComplianceCustomer SupportHIPAACommunicationProblem SolvingMicrosoft Office

About the role

  • We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
  • You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
  • We provide superior customer service in a work from home environment (following the initial training and onboarding period).

Responsibilities

  • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
  • Maintain and document complete and accurate call and case notes in English in a professional manner
  • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
  • Perform other duties as assigned

Requirements

  • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
  • High School degree required

Nice to have

  • The following are a plus
  • Associate or Bachelor's degree nice to have

Compensation

  • $32k-$40k

Benefits

  • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon

Company info

  • Quickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
  • You will spend the majority of your time assisting customers
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This listing is sourced directly from WTW's careers page and normalized into a canonical job model.