Fidelity Investments
Senior Representative, Client Experience
Westlake, TX · Senior · Full-time
Sponsorship not specifiedDetected 12 days ago
CSSNegotiationExcelCustomer SupportCommunicationProblem SolvingTime ManagementOrganizational Skills
About the role
- Are you seeking an opportunity to thrive in a fast-paced, collaborative service environment focused on strengthening relationships and driving client loyalty?
- Are you known as a trusted go-to person?
Responsibilities
- If so, a role within Client Service and Support may be the right fit for you.
- The Client Service and Support team delivers high-quality service interactions to clients who leverage the National Financial Services platform for clearing business needs.
- You will also build strong working relationships with contacts at external financial firms and collaborate closely with internal business partners.
- Support and address client inquiries accurately and professionally
- Partner with internal teams and external firms to meet client needs
Requirements
- The Expertise and Skills You Bring
- Ability to excel in a fast-paced, team-oriented environment
- Proven ability to solve complex problems and navigate sophisticated client needs
- Ability to contribute ideas, influence outcomes, and execute collaboratively in a team environment
Nice to have
- College degree or equivalent work experience preferred
Skills
- Strong written, verbal, and interpersonal communication skills
- Effective time management and organizational skills
- Presentation and negotiation skills
Benefits
- Interest in continuous growth and learning within the financial services industry
- Growth mindset with an appetite for continuous learning
Company info
- Client Service and Support (CSS) is part of the Fidelity Wealth organization and reports into the Client Experience (CE) division of Institutional Wealth Management Services (IWMS).
- Our mission is to drive client growth by providing world-class service and seamless digital experiences.
- Our clients include Broker Dealers, Banks, Insurance Companies, Trust Companies, Record Keepers, Family Offices, Registered Investment Advisors, and Personal Investing clients.
- Fidelity's Onsite Working Model
- Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
- Currently, some roles and locations require 100% onsite presence, while others require less.
- Onsite expectations are likely to evolve as the rollout continues.
- This transition does not apply to fully remote roles.
- Certifications:
- Brokerage Operations Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others.
- Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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This listing is sourced directly from Fidelity Investments's careers page and normalized into a canonical job model.