Ptc

Ptc

Senior Customer Success Manager, Automotive

Remote, USA · Senior

Sponsorship not specified$89k-$124kDetected 30 days ago
AccessibilityProject ManagementSalesRecruitingCustomer SuccessCommunicationProblem Solving

About the role

  • Our world is transforming, and PTC is leading the way.
  • Our people make all the difference in our success.
  • In this role, you are directly accountable for your clients' successful product deployment, adoption, retention, and advocacy.

Responsibilities

  • Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team.
  • Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products as a unified "Account Team" that supports and manages each customer.
  • Develops tactical Account Plans collaboratively with the "Account Team".
  • Manages all customer projects, including more complex implementations.
  • Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction.
  • Instills a level of enthusiasm within the customer that leads to being an advocate of CAD, ALM and PLM through referrals, case studies, customer spotlights, etc.
  • Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements
  • As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work.

Requirements

  • 5+ years of Customer Success, Project Management, Program Management or relevant industry experience
  • Bachelor's Degree or equivalent experience
  • Ability to travel ~25% of time

Nice to have

  • Preferred Skills and Experience:

Skills

  • Experience working with accounts in the Automotive industry
  • Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented

Compensation

  • PTC carefully considers a wide range of factors when determining compensation.
  • The anticipated annual salary range for this position is between $89,000-$124,000.
  • The anticipated annual salary range encompasses both the base salary and the on target incentive compensation that may be attained in this role.
  • The salary range reflects a good faith estimate of compensation at the time of posting.
  • Actual compensation may vary based on a candidate's skills, qualifications, experience, and location.

Benefits

  • Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
  • Certain roles may also be eligible for participation in our equity programs.
  • All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.
  • For more information about PTC's comprehensive benefits, please visit our Careers Page.

Company info

  • Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
  • Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
  • Customer Success Manager
  • The Customer Success Manager works proactively with a portfolio of our largest Enterprise customers.
  • The right candidate is an expert relationship builder and deeply understands their customers' business models, core problems, and critical use cases.
  • If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you!
  • Leads weekly/monthly/quarterly business reviews with customers, reinforcing ROI and identifying innovative solutions to solve critical business problems.
  • If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
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This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.