Job&Talent

US - Senior IT Support Engineer

Remote, US · Senior

Sponsorship not specifiedDetected 6 days ago

Agentic AILogisticsInventory ManagementCustomer SupportCommunicationProblem Solving

About the role

Join us to shape the future of work: your next adventure awaits!
We help companies boost productivity and efficiency at scale, while giving workers the tools they need to thrive.
Everyone has a voice here, and that voice matters.

Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution.
Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE.
Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access.
Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.
5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations
Flexibility to work across U.S. time zones as needed to support business operations.
As the primary IT contact for the region, you will ensure the smooth operation of our IT systems, provide technical support to internal users, and drive a reliable, secure, and efficient workplace technology experience.
You'll take full ownership of your work, collaborate across borders, and grow by doing.
Around here, you'll hear a lot about 10x experiences, human-centered design, and the power of AI.
It delivers measurable improvements in the areas that matter most: fulfilment, attendance, retention, and workforce quality.

Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.

Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management
And we reward that impact-with competitive pay, meaningful benefits, and the opportunity to shape what work looks like for millions around the globe.
We welcome applications from all suitably qualified people regardless of national origin, race, disability, religious beliefs or sexual orientation.

to empower the people who make the world go round.
Built on deep industry expertise, cutting-edge technology, and smart AI agents, our end-to-end platform covers the entire workforce lifecycle - from recruitment and planning to time and attendance, performance, cost management, and communication.
Job&Talent is a world-leading, AI-powered workforce management platform for frontline industries.
Our mission is simple: to empower the people who make the world go round.
Our platform strength is rooted in unique experience: placing millions of workers over the years and serving thousands of blue-chip clients across delivery, logistics, manufacturing, e-commerce, retail, and hospitality.
Headquartered in Madrid, the company operates in 10 countries across Europe, the US, and Latin America and is backed by leading investors including Atomico, Goldman Sachs, Kinnevik, BlackRock, and SoftBank.
Join our community and make an impact Innovation, high standards, and analytical thinking are in our DNA.
It's how we stay sharp, move fast, and make decisions that keep us ahead of the curve.
But what truly sets us apart is our people: Our diverse team brings unique perspectives, deep commitment and real-world experience to the table.

This listing is sourced directly from Job&Talent's careers page and normalized into a canonical job model.