Sonaca

Production Control / Customer Support Coordinator

Auburn, WA, USA

Sponsorship not specified$21k-$25kDetected 25 days ago

ExcelSAPERPHRCustomer SupportResearchMicrosoft Office

About the role

We are currently seeking a Customer Service Representative (CSR).
The CSR Serves as the point of contact with external customers.
The CSR will focus much of his/her attention on achieving 100% on-time delivery through proactive management of each sales order.

Manages and coordinates customer short flows, AOG's (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy
Review customer sales orders - filter FAI orders, verify pricing on all orders, and verify lead time on sustaining orders.
Proactively review and manage delivery schedules:
Maintain a hands-on approach to status and handle delinquencies; know where they are within the plant and the projected delivery date.
Utilizes capacity management techniques to maximize throughput and reduce constraints to perform processes necessary to efficiently meet the customer's demand
Continually work to build a long-term relationship with the customer
Ability to develop win-win relationships with customers.
Understanding of process flows, lead-times and lean principles in a manufacturing environment.

Review of all P.O.C.'s and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any.
Request, charge and track expedite costs as required.
Cross train and support customer service team objectives as required.
Associate degree or high school diploma with equivalent years of experience in customer service, engineering, or materials management required.
Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint.
Experience with SAP or other another like ERP systems.
Must have good analytical skills.
Must be well organized, can prioritize, maintain focus and follow through.

Sonaca North America is driven by a passion for innovation and a commitment to excellence.

This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relations with our customers.
Liaison between customers, plant personnel to facilitate flow of materials, tooling, paperwork, etc. in and between work centers to ensure 100% on-time delivery.
Communicate with Production, scheduling, shipping and purchasing to acquire dates to report to customers.
Main contact and the resident expert for each assigned customer regarding issues such as: contract requirements and specific individual needs of the customers and/or their representatives, lead-times, etc.
Manage incomplete PO's with customers to ensure all information meets NADCAP and Company requirements.

This listing is sourced directly from Sonaca's careers page and normalized into a canonical job model.