Collectors

Collectors

Head of Fraud Operations

Santa Ana, CA · Full-time

No sponsorship$140k-$201kDetected 16 days ago
SQLMachine LearningData ScienceCybersecuritySOC OperationsDetection EngineeringLeadership

About the role

  • Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide.
  • We're always on the lookout for talented people to join our growing team.
  • Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Responsibilities

  • Day-to-day operations. Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.
  • Rules & model performance. Monitor rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.
  • Multi-typology investigations. Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles.
  • Account-takeover response. Own ATO and account-security operations - detection, containment, recovery, and customer remediation.
  • Cross-team handoffs. Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding.
  • SAR support. Prepare and support suspicious-activity reporting and maintain investigation documentation to AML and audit standards.
  • Tooling & signals. Manage fraud, identity, and device-intelligence tooling and vendors
  • Tooling & signals. Manage fraud, identity, and device-intelligence tooling and vendors; evaluate and onboard new signals and platforms.
  • Metrics & continuous improvement. Define and report fraud loss rate, false-positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.
  • Team building. Build, lead, and develop the fraud-operations team; scale headcount and managed-services support in line with volume growth.

Requirements

  • 7+ years in fraud operations or fraud investigations, including leadership of analysts or teams.
  • Hands-on experience with fraud-detection systems (rules engines, ML-based decisioning), case management, and manual review at scale.
  • Working knowledge of AML / KYC operations and the SAR process.
  • Your recruiter will be able to clarify expectations and answer any questions you have.
  • Candidates must be authorized to work in the United States.
  • Strong command of fraud typologies in payments and marketplace settings - account takeover, payment fraud, and seller fraud in particular.

Nice to have

  • High-volume, high-AOV consumer marketplace or fintech / lending fraud experience.
  • Certifications such as CFE (fraud) or CAMS (AML).
  • Experience standing up or materially scaling a fraud-operations function.
  • Familiarity with collectibles / authenticity fraud or abuse of chance-based products.

Compensation

  • The salary range for this position is $139,641 - $200,711.
  • Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
  • This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

Benefits

  • Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  • Vacation: All salaried employees are eligible for flexible time-off
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Company info

  • All regular, full-time employees are eligible for ten company paid holidays
  • We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units.

Visa & Work Authorization

  • Candidates must be authorized to work in the United States.
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This listing is sourced directly from Collectors's careers page and normalized into a canonical job model.