Linear
Customer Success Manager
North America
Sponsorship not specifiedDetected 34 days ago
OnboardingCustomer SuccessCommunicationCollaborationTime Management
About the role
- AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.
- Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally.
Responsibilities
- Drive customer onboarding and training on Linear's features and best practices
- advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
- Drive customer onboarding and training on Linear's features and best practices; continually strive to expand the usage and adoption of Linear within accounts
- Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
- Building our way: Announcing our Series C https://linear.app/blog/building-our-way
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- Read about our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer
Requirements
- 5+ years relevant work experience in a technical customer-facing role
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Nice to have
- Previous experience working with product + engineering teams and/or developer tools is preferred
Skills
- What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
- Location & work mode
- Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London.
Compensation
- Competitive salary and equity
Benefits
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Stipend to set up your home office
- Health, dental, and vision insurance (US)
- 5 weeks of paid vacation
- 4 months of paid parental leave
Company info
- Read Me https://linear.app/readme
- Develop and maintain strong relationships with key stakeholders at Linear's largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- What we're looking for
- A story about our mission: Read Me https://linear.app/readme
This listing is sourced directly from Linear's careers page and normalized into a canonical job model.