GH
Sr. Client Services Specialist - Key Accounts
Remote-USA-TN · Senior
Sponsorship not specified$70k-$96kDetected 8 days ago
ComplianceJiraSalesforceAccount ManagementProcurementCustomer SupportHIPAAEpicCernerEHR/EMRPatient CareCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Access and navigate client/provider EMR systems (e.g., Epic, Cerner) to retrieve patient and clinical data.
- Identify and resolve missing, incomplete, or incorrect information impacting case processing.
- Identify repeat order time points and coordinate sample collection with the clinical team.
Responsibilities
- Manage customer data requests in alignment with compliance and privacy standards.
- Manage and track tissue sample requests from initiation through receipt and documentation.
- Review pathology reports to extract relevant clinical information and support case resolution.
- Key Account Client Support
- Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations to support account needs.
- If you need support, please reach out to Peopleteam@guardanthealth.com
- We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.
Requirements
- Bachelor's degree required.
- Proven ability to communicate complex clinical or operational topics clearly.
- Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems.
- Ability to travel to assigned accounts as required.
- Employee may be required to lift routine office supplies and use office equipment.
- A background screening including criminal history is required for this role.
- Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and crossfunctional teams is required.
- Demonstrated experience handling PHI and working within HIPAA compliance standards.
- Strong cross-functional collaboration skills.
- High attention to detail with the ability to manage multiple concurrent tasks.
- Experience generating and interpreting reports to support customer needs.
- Has to live in the Memphis Area.
- AI & Digital Fluency
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
Nice to have
- Prior field experience strongly preferred.
- Experience working in or with EMR systems (Epic, Cerner, etc.) preferred.
Compensation
- $69,785 - $95,965If the role is performed in
- $69,785 - $95,965Other US Location(s) Base
- $73,890 - $101,610
Benefits
- Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer.
- This range does not include benefits or, if applicable, bonus, commission, or equity.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from GH's careers page and normalized into a canonical job model.