unitQ
Customer Support Specialist
San Francisco, CA
Sponsorship not specifiedDetected 1637 days ago
Machine LearningCRMCustomer SuccessCustomer SupportZendeskOrganizational Skills
About the role
- Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox.
- You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment.
- We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences.
Responsibilities
- Create and/or update client taxonomy in all stages of the client unitQ journey.
- Collaborate closely with cross-functional teams to enhance platform capabilities.
- Self-driven with the ability to independently manage tasks and projects.
- At unitQ, diversity drives innovation.
- If you're passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we'd love to hear from you!
Requirements
- 3-5+ years prior experience in a technical or customer support role required.
- Previous experience with Zendesk CRM and Jira.
Nice to have
- Prior experience working at a technology company or start-up environment.
Company info
- Effectively follow up on open issues with customers or Customer Success and communicate the resolution.
This listing is sourced directly from unitQ's careers page and normalized into a canonical job model.