Outmarket
Customer Success Manager (Employee Benefits)
Remote US
Sponsorship not specifiedDetected 29 days ago
Product ManagementProduct StrategySalesforceCustomer Success
About the role
- You will report to the Head of Customer Success and work closely with the Chief Revenue Officer, partnering with customers from onboarding through renewal and expansion.
- If you are energized by ownership, close customer partnership, and helping define the playbook as a company grows, you will likely thrive in this role.
- Join a fast-growing segment with strong customer momentum and meaningful opportunity ahead.
Responsibilities
- Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business.
- Own the customer experience end to end, from onboarding and activation through renewal and upsell.
Benefits
- Help shape the product roadmap by serving as a direct voice of the customer for the Employee Benefits market.
- Join a high-caliber team built from Meta, IBM, Adobe, Salesforce, DocuSign, and Uber, with real ownership, strong trust, and meaningful equity.
- Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption.
- Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies.
- Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health.
- Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business.
- We are hiring a Customer Success Manager to own the post-sale customer journey for our Employee Benefits segment.
Company info
- Outmarket is an AI-powered platform purpose-built for commercial insurance agencies.
- We help brokers, MGAs, and carriers extract insights, automate workflows, and move faster by turning unstructured data into action.
- Employee Benefits is one of our fastest-growing customer segments, and we are looking for a Customer Success Manager with deep domain expertise to help scale it.
- This person will serve as a strategic partner to customers and an important internal voice as we continue building our product and go-to-market approach in EB.
- You will work directly with brokers, agency leaders, and account teams to drive adoption, deepen relationships, and help shape how we scale customer success for this part of the business.
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This listing is sourced directly from Outmarket's careers page and normalized into a canonical job model.