Rochester

Call Center Representative II

100 Corporate Woods, USA · Mid · Full-time

Sponsorship not specified$19k-$26kDetected 28 days ago

Brand StrategyOutbound SalesCustomer SupportLeadershipCommunication

About the role

Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
Collects, assesses, submits, processes and updates sensitive and confidential information.
Resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.

Anticipates, prioritizes, and maintains a balance between inbound and outbound activity, as well as other clerical and/or administrative activities.
Independently initiates outbound communications following prescribed protocol and standard operating procedures to achieve and maintain optimal patient access targets and organizational goals/standards, including but is not limited to, making routine appointments, managing wait/recall lists, and communications regarding event cancellations, changes, and updates.
Researches, resolves, and documents non-routine paging issues, which have impacted or delayed patient care.
Provides feedback and recommendations to achieve, monitor, and maintain efficiency, reducing cost, and reducing waste.
Alerts leads and supervisor to problems with systems, equipment, work stations, and resources in a timely manner to ensure the highest quality and quantity of service is provided at all times.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better.

High School diploma or equivalent and 1 year of customer service experience required
As required, performs disaster protocols.

$19.08 - $25.77
The referenced pay range represents the minimum and maximum compensation for this job.
Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

equity, leadership, integrity, openness, respect, and accountability.
Ensures appropriate use and distribution of Electronic Medical Record information.
Answers patient calls using expert knowledge to respond to individual patient needs while adhering to specific protocols for University Medical Center departments and affiliate organizations.
Or equivalent combination of education and experience

This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected

This listing is sourced directly from Rochester's careers page and normalized into a canonical job model.