Teladoc Health
Communications Specialist
CAN - Toronto
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About the role
- The Communications Specialist supports the successful execution of Teladoc Health Canada's corporate and healthcare provider communication strategies.
- This role creates clear, engaging, and culturally relevant communications that align with organizational priorities, reinforces Teladoc Health Canada's brand, and strengthens engagement among employees and healthcare providers.
- The ideal candidate has exceptional writing and editing skills and a strong understanding of how to maintain a consistent brand voice across diverse audiences and channels.
Responsibilities
- Write, edit, translate, and deliver bilingual internal communications including announcements, newsletters, presentations, and employee updates
- Draft content that aligns with organizational priorities, reinforces company culture, and supports key initiatives (e.g., town halls, employee newsletter, Microsoft Teams channels, SharePoint)
- Maintain and update employee-focused digital communication channels, such as Microsoft Teams Channels and SharePoint site, ensuring information is current, accessible, and well organized
- Assist with the review and maintenance of the document inventory in SharePoint across all corporate departments (e.g., policies, procedures)
- Manage employee feedback channels to enable clear, timely, and effective two‑way communication between employees and internal stakeholders
- Manage the provider communications intake process, developing on‑brand emails and ensuring accurate distribution through the email automation platform (e.g., Maropost)
- Support the launch and implementation of an Ambassador Program for providers
- Maintain and update provider-facing digital platforms such as the Provider Communication Hub (SharePoint) to ensure they serve as reliable and engaging information sources
- Analyze data and provider feedback to support ongoing improvements to communications strategies, content design, and delivery methods helping providers feel informed and valued
Requirements
- Bachelor's degree in Communications, Marketing, Public Relations, or related field
- Minimum 3 years of experience in internal or corporate communications
- Advanced proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook), including strong formatting, template creation, and presentation design skills to support high‑quality communication deliverables
- Experience with digital communication platforms and tools including SharePoint, Canva, Adobe Creative Suite, and email automation platforms (e.g., Maropost)
- Familiarity with analytics tools that measure communication engagement
- Ability to work both collaboratively and independently
Compensation
- $50,000 to $70,000/year.
- Collaborate with various internal stakeholders to plan and manage the annual provider communications schedule
- Support the annual provider survey by developing timelines, organizing stakeholder meetings, consolidating feedback, testing the online survey prior to launch, and contributing to the analysis of results
Benefits
- Ensure all employee-facing communications are clear, accurate, culturally relevant, and consistent with Teladoc Health's global brand voice and messaging
- Write, edit, and/or distribute communications tailored for contract healthcare providers (e.g., announcements, process updates, recognition programs)
- Adapt messaging to meet the unique needs, expectations, and cultural context of healthcare providers while maintaining clarity and brand alignment
- Support the execution of Teladoc Health Canada's internal communication strategy and plan in alignment with company messaging, brand standards, and organizational priorities.
- Support the execution of a communication strategy and plan focused on informing, engaging, and recognizing Teladoc Health Canada's network of healthcare providers.
- Oversee provider feedback channels to ensure seamless and responsive two‑way communication between healthcare providers and internal teams
- Ensure all communications reinforce and elevate the Teladoc Health Canada brand within the Canadian market, maintaining consistency with global standards while addressing the needs of local audiences.
Company info
- Be a part of a growing team across Canada, that thrives on engagement, learning and growth.
- Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.
- Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates.
- We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
- We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.
- We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.
Equal opportunity
- At Teladoc Health we believe that personal and professional diversity is the key to innovation.
- We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
- These tools support, but do not replace, human judgment.
- Our hiring team makes all final decisions.
Visa & Work Authorization
- l employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
This listing is sourced directly from Teladoc Health's careers page and normalized into a canonical job model.