Pinecone
Associate Field Engineer
New York City · Junior
Sponsorship not specifiedDetected 41 days ago
JavaScriptPythonAWSGCPAzureCloud PlatformsDatadogMachine LearningData EngineeringCustomer SuccessCustomer SupportCommunicationAdaptability
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- About Pinecone: Pinecone is the trusted AI knowledge company.
- About the Team/Role: This is intended to be an entry level role for new grads/early career professionals.
Responsibilities
- Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
- Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
- Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
Requirements
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
- Proficiency in one or more popular programming languages (Python, JavaScript).
- Experience with Datadog or similar monitoring tools.
- Experience working with cloud platforms (AWS, GCP, Azure).
Skills
- Pinecone is the trusted AI knowledge company.
- Pinecone's mission is to make AI knowledgeable.
- For more information, visit pinecone.io http://pinecone.io.
Compensation
- Annual Company Retreat
Benefits
- Comprehensive health coverage including medical, dental, vision, and mental health resources
- Flexible time off
- Paid parental leave
- WFH Equipment Stipend
- Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
Company info
- This is intended to be an entry level role for new grads/early career professionals.
- As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience.
- You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion.
- You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction.
- Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.
- Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
Visa & Work Authorization
- status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or l
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This listing is sourced directly from Pinecone's careers page and normalized into a canonical job model.