Opswat
Senior Professional Services Engineer
AMER - Remote · Senior
Sponsorship not specifiedDetected 77 days ago
AWSGCPAzureLinuxCybersecuritySIEMSOARSOC OperationsProject ManagementAgileFirewallCiscoZero TrustCommunicationProblem SolvingSCADACISSP
About the role
- The Senior Professional Services Engineer will play a key role in delivering OPSWAT solutions to customers, providing ongoing managed services, and o perating as a trusted technical advisor.
- Professional Services (Deployment & Advisory)
Responsibilities
- Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
- Deliver technical workshops, product training, and knowledge transfer sessions.
- Build and implement detection rules, playbooks, and incident workflows.
- Own project planning, execution, and delivery for Professional Services engagements.
- Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
- Coordinate across internal teams including Product, Engineering, Support, and CS.
- Manage multiple customer projects simultaneously while meeting delivery deadlines.
- Build strong customer relationships that drive trust, adoption, and long-term value.
Requirements
- To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties.
- This individual must bring strong cybersecurity e xpertise, deep experience in SOC environments, and hands-on skills across system administration, cloud, networking (IT & OT), and operational security workflows.
Nice to have
- Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
- Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.
- Run 24x7/8x5 SOC operations depending on service scope.
- Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
- Ensure SLA adherence and high-quality service delivery.
- Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
- Participatein quarterly business reviews (QBRs) and service improvement discussions.
- 7+ years in cybersecurity, with strong exposure to enterprise environments.
Skills
- Provideexpert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
- Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
Compensation
- Competitive compensation and professional growth opportunities.
Company info
- Serve as a primary technical point of contact for assigned customers.
This listing is sourced directly from Opswat's careers page and normalized into a canonical job model.