Customertimes
JR-131003 Account Manager
New York City, New York · Junior
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About the role
- Customertimes seeks a strategic and relationship-driven Account Manager with expertise in nurturing client partnerships, driving customer satisfaction, and expanding business within existing accounts.
Responsibilities
- Account Management & Retention: Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities.
- Strategic Collaboration: Partner with clients to understand their business challenges and offer solutions from CT portfolio.
- Cross-functional Leadership: Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expecations are met and outcomes are delivered.
- Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
- Manage and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying and pursue expansion opportunities.
- Partner with clients to understand their business challenges and offer solutions from CT portfolio.
- Collaborate with internal teams (e.g., presales, practices, delivery, technical) to ensure client expecations are met and outcomes are delivered.
- Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio.
Requirements
- 3+ years of experience in account management or client-facing roles within IT services (e.g., custom software, system integration, CRM, ERP).
- Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges.
- Familiarity with Salesforce platforms, Data and Digital engineering services.
Benefits
- Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.
This listing is sourced directly from Customertimes's careers page and normalized into a canonical job model.