Futurex

Solutions Architect

Bulverde, Texas, United States

Sponsorship not specifiedDetected 551 days ago

Customer SupportCiscoCommunicationProblem Solving

About the role

The ideal candidate will be a strategic thinker with strong technical acumen and excellent communication skills, capable of delivering innovative solutions and ensuring client satisfaction.
Ensure that implementations are completed on time, within scope, and meet client expectations.

Enterprise Relationship Management: Serve as the primary point of contact for enterprise clients, building and maintaining strong relationships to understand their business goals and technical requirements.
Collaborate with stakeholders to ensure alignment of solutions with business objectives.
Act as a trusted advisor to enterprise clients, providing strategic guidance and proactive support.
Deployment Oversight: Plan, coordinate, manage, and support the deployment of new and existing enterprise environments.
Work cross-functionally with internal teams, including engineering and product, to deliver seamless solutions.
Support and Troubleshooting: Provide advanced technical support to enterprise clients, resolving complex technical issues in their environments.
Conduct root cause analysis for recurring problems and implement long-term solutions.
Document and communicate resolutions and best practices to enhance team knowledge and efficiency.
Exceptional problem-solving skills and the ability to handle complex support scenarios.
Serve as the primary point of contact for enterprise clients, building and maintaining strong relationships to understand their business goals and technical requirements.

Proven experience in a Solutions Architect, Technical Account Manager, or similar role, with a focus on enterprise clients.
Strong knowledge of networking, system architecture, and enterprise-grade technologies.
Experience with deploying and managing environments in enterprise settings.
Familiarity with security concepts, including HSMs, PKI, and key management.
Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
Required Skills and
Required Skills and Qualifications: Proven experience in a Solutions Architect, Technical Account Manager, or similar role, with a focus on enterprise clients.

Industry certifications such as CCNA or CISSP.
Experience in managing enterprise accounts in industries with high-security requirements.
Familiarity with ITIL or similar frameworks for incident and problem management.
Opportunities to work on cutting-edge technologies and solve challenging problems.
Career growth and professional development opportunities.

This listing is sourced directly from Futurex's careers page and normalized into a canonical job model.