Pump.co
Billing & Collections Operations
San Francisco, CA
Sponsorship not specified$90k-$150kDetected 4 days ago
DevOpsNegotiationOutbound SalesAR/VRCommunicationProblem Solving
About the role
- We're looking for a Billing and Collections Operations Specialist to own the day-to-day billing and collections process while helping build scalable operational systems as Pump grows.
Responsibilities
- Partner with internal team members and founding team to review account status and support collection efforts.
- Maintain accurate and organized records of collection activity, account status, and client communications.
Requirements
- Minimum 3 years of experience working in AR, billing, collections, or recoveries
- Strong knowledge of accurate collections processes, account follow-up, and payment resolution practices
- Proven self-starter with a strong attention to detail while managing a high-volume workload
- Experience working in a startup or a high-growth, fast-paced environment
- Strong professional verbal and written communication skills, including phone and email, with clients and internal team
- Discretion with handling sensitive financial information
- Effective negotiation and problem-solving skills
- BA/BS or equivalent experience
- Nice-to-Haves
- Experience building operational systems to support finance teams
- Benefits
- Comprehensive healthcare and dental coverage for you
- 401(k) plan
- Generous PTO: 13 accrued days per year, plus company shutdown from December 24 to January 1
Skills
- About Pump.co
Compensation
- $90,000 - $150,000 USD
- Annual company-paid retreats
Company info
- Identify and reconcile account discrepancies, billing questions, and payment issues for customers.
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