New Era Technology
Project Manager - Digital Transformation
Indianapolis, IN · Senior
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About the role
- At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
- If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
- Champion PM CoE standards, share lessons learned, and contribute to the ongoing maturity of the PM CoE.
Responsibilities
- The Project Manager brings strong project management fundamentals to support senior leaders across complex, cross-functional workstreams while championing standardized PM CoE practices, managing risks, and building stakeholder alignment.
- Coordinate and drive delivery across digital product and technology-enabled workstreams, including AEPC Model Detection, Digital Self Help, and Assist & Relay Hub Voice Bot & Chat Bot Initiatives.
- Roadmap & Governance Design:
- Build, maintain, and communicate clear roadmaps and governance processes.
- Partner with platform, data enablement, and technology PMs to replicate effective roadmap practices for TLAC digital transformation.
- Maintain scorecard reporting to give leadership visibility into progress and risks.
- Build productive partnerships and maintain alignment across business product owners, technology product owners, scrum masters, technology teams, operations, vendors, and cross-functional business stakeholders.
- Drive RAID practices (Risks, Assumptions, Issues, Dependencies), identify risks early, drive mitigation strategies, and escalate issues through structured governance processes.
- Support teams in adopting new digital capabilities, processes, tools, and ways of working.
- Consistently delivers projects on time with quality; drives accountability for commitments, milestones, and outcomes.
Requirements
- 8+ years of project management, program management, or transformation leadership experience supporting complex cross-functional initiatives.
- Advanced proficiency with Jira, Smartsheet, Microsoft Office products, project planning tools, and executive communication materials.
- Experience supporting digital product, platform, CRM, AI or automation, chatbot, voicebot, or customer experience initiatives.
- Experience operating within regulated environments and navigating compliance-related requirements.
- Experience partnering with business product owners, technology product owners, scrum masters, digital product teams, vendors, and senior leaders.
- To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Required:
- Demonstrated experience supporting digital product delivery, digital transformation, technology implementations, or customer experience modernization efforts.
- Experience developing and managing project roadmaps, governance forums, RAID processes, status reporting, and executive-ready communications.
- Strong stakeholder management experience across business, technology, product, operations, and vendor organizations.
- Preferred:
- Experience working within Agile, Scrum, or hybrid product delivery environments.
- Healthcare, pharmaceutical, telehealth, or digital health industry experience.
- Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing). Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
Skills
- Ability to communicate clearly and concisely, both verbally and in writing, across project teams and executive leadership.
- Capability to translate complex technical/digital details into executive-ready communications and structured presentations.
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Company info
- Join New Era Technology, where People First is at the heart of everything we do.
- With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
- Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
- In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.